Extended Enterprise Solution

With its long experience in ICT solution design, its extensive technological know-how and access to global resources, Visiant acts as systems integrator and business aggregator to provide effective advice and solutions to meet the needs of organizations in an increasingly competitive and complex global marketplace.

Extended Enterprise Solutions delivers top level engineering capabilities to meet any requirements regarding the integration of technologies, applications or services. The goal is to create lasting value, offering Systems Integration, Project Management, Development and Management, all services which by their nature have an impact across the entire enterprise.

Business Intelligence

BI (Business Intelligence) is a strategic factor and one that is fundamental for companies operating in a rapidly changing and increasingly competitive market.

It involves tracking and foreseeing change in every area of the business (sales, marketing, production, control, human resources) supporting company processes and assisting management in their strategic choices and routine decision making.
Visiant boasts enormous experience in this area and offers a complete range of products / services and design capabilities for the analysis, planning and realization of solutions tailored to meet customers' specific needs and the personalization and integration of specialized products.

The offering covers the whole spectrum of BI components: design and construction of data warehouses and data marts, development of ETL processes, OLAP multidimensional analysis and reporting systems, simulation and data mining models, development of query and analysis reporting tools, web interfaces for information access and distribution.

• Data marts and Data warehouses
• ETL
• Query & Reporting
• Broadcasting Reporting
• Data Mining
• OLAP
• Dashboards and Interfaces
• Decision Support Systems

A key factor in the Visiant approach is the ability to organically manage all aspects of a BI project, from data warehouse and data mart design, development of ETL processes, query and analysis reporting, web interfaces for information access and distribution.

Enterprise Application Integration

The growing demand for collaboration between people inside and outside the organization (customers, vendors, partners) calls for the ever greater integration between differing IT systems. Enterprise Applications Integration defines the technological standards and applications solutions that allow these systems to share, extract and process heterogeneous data and information.

Given the increasing complexity of data and information, it is crucial to identify and produce EAI solutions which not only provide for technical integration and dialogue between systems, but also deliver the value added demanded by every area of the organization (MKTG, production, finance and control).

Customer Relationship Management

The Visiant CRM offering represents a tailored response to the need of organizations to improve relationships with clients, build customer loyalty, and grow their prospects.

CRM is not simply a question of technology but, first and foremost, a business strategy. To achieve success you must take a customer oriented approach, and to develop a CRM strategy that delivers tangible benefits, you must begin by examining the business context of the company.

CRM solutions answer the following principle needs:

• integrated multichannel management of customer relationships (in applications terms, contact centers),
• sales process and sales force management (sales force automation)
• CRM analysis of customers and markets primarily for marketing purposes (data warehouse and business intelligence applications).

Visiant designs and builds integrated solutions across the entire Customer Relationship Management cycle, from front-end to back-end processes

• Customer care ed help desk
• Telemarketing, teleselling and market research
• Sales Force Automation
• Knowledge Management

Visiant has established CRM partnerships for specific products and solutions (Siebel, Ait, Remedy, ...) as well as single CRM modules of popular packages and applications (SAP, Oracle, ...).

Contact Center Solutions

Visiant has always paid special attention to the needs of rapidly growing markets, in particular specializing in the design and development of tailor-made solutions for large Call and Contact Center operators.

In this segment Visiant relies on major technological and strategic alliances with leading industry players such as Cisco and Genesys.

The Visiant offering embraces full design and realization of the following integrated solutions:

• call centers
• virtual call centers
• multimedia contact centers
• web contact centers
• IP contact centers

ERP

The Visiant ERP offering is the fruit of consolidated experience in complex structured organizations and relies on partnerships / certifications with leading software vendors (SAP, Oracle...).

Visiant's coherent and structured approach assists companies in all areas of project design and analysis, planning, realization and delivery of solutions for business process management, re-engineering of corporate information procedures and downsizing or rightsizing projects. The distinctive feature of the methodology is a focus on the customer's needs and continual support to guide companies towards the realization of a successful ERP system including seamless integration with mission critical applications such as CRM, B2B, ASP etc.

Launching a new ERP platform is never simple and involves many areas of complexity as it crosses the entire fabric of the company. Visiant aims to reduce this complexity by drawing on its extensive project experience in the analysis of the needs and organization of company processes, gathering and rationalizing information, knowledge and technologies, installation, start-up and personalization of the ERP platform.

Enterprise Document & Content Management

The relentless proliferation of data and information, ever greater volumes of content and the need for rapid, simple to use retrieval and management systems has become a constant concern for all types of organization.

The optimal solution to the problem is an Enterprise Content Management system which gives quick access to information, wider dissemination of knowledge throughout the organization, more efficient business processes and greater availability of resources and the smooth sharing of information and content with everyone who needs it: employees, customers, vendors or partners.

Drawing on market leader and Open Source technologies, Visiant's Enterprise Content Management solutions facilitate and simplify the management of different types of content and information in companies, public bodies and work groups of all kinds.

Our skills and expertise in this field have produced an offering comprising a vast range of services for the implementation of each of phase of the typical ECM project:

• analysis of needs and context
• application design
• realization
• integration with existing platforms and applications
• deployment
• change management

Visiant's ECM solution covers the entire content life cycle from creation to storage. The solution's modular and flexible structure provides a wide choice of application architectures, implementation frameworks, configuration and operation solutions.

Besides the modular design, flexibility is also a feature of service delivery and Visiant offers various full outsourcing options.

The entire process of information capture, from paper or electronic source, is handled fully automatically using techniques and tools for the scanning, indexing, registration and storage of content in specially created ECM repositories.

The backbone of the solution is the workflow engine which determines how the content is distributed and shared among the various recipients and processes, enabling interactions and exchange of data inside and outside the in ECM system.

Software Technology

Operating in sectors in which innovation and technology are key (Aerospace, Automotive, Defense, Energy, Telecom, Transport), Visiant specializes in embedded technologies, real-time systems, and engineering and management of complex technologically innovative projects in general.

Working from a solid ground of experience across many different fields of engineering, Visiant helps customers to innovate their processes and products, assisting in the definition, development and design of new technological platforms and products.

Visiant's offering in this area has three aspects: Consulting, Technologies, Solutions.

Consulting
Our broad experience with various embedded and real-time frameworks plus an intimate knowledge of key processes in the Aerospace, Defense, Transport, Automotive and Telecom industries, allow us to offer top level advice to customers when making and implementing choices regarding new platforms and new products.

Technologies
In the field of industrial processes and technologies, Visiant supports the development of complex systems (HW/SW), working alongside customers in the following tasks:

• Criteria - definition of functionality required
• Systems - hazard/safety analysis, performance, verification & validation
• Design - analysis of subsystems, management of interfaces
• Development - HW/FW/SW planning and development, integration and testing
• Configuration - CCB, audits, vendor management, quality assurance

Solutions

Visiant offers advanced software solutions for Real Time Performance Management and Real Time Visualization, providing specialist technical expertise in the definition of criteria and systems architecture, personalization, integration with legacy systems, installation, training and maintenance.

Visiant Software Technology covers the following areas:

• IP based Technologies
• Virtual reality
• Applications for avionics systems
• Safety engineering for railways

Products, solutions and services for vertical markets

Visiant can offer reliable, tried and tested, proprietary solutions for the credit sector and factoring and insurance services. Visiant is well-positioned in these areas to work in partnership with the customer, to provide the right level of service in addition to the right products, and to guarantee proactive customer support and involve the customer’s IT structures in the system management processes.

To the Finance sector (banking, finance and insurance), Visiant brings deep methodology and process expertise, knowledge of state-of-the-art industry solutions, and a sound understanding of their customers’ business strategies. These strengths all contribute to making Visiant the perfect application and technology partner for planning, restructuring and re-engineering existing application solutions, for managing standard processes, for managing customer contracts and relations, and for the back office.

Visiant assures full coverage of functional requirements in vertical product industrialization, as well as total flexibility when personalizing and integrating projects to meet customer demands. The continual evolution of products from both a technical and functional point of view is a fundamental aspect of Visiant’s offering.

IT Governance: management of complex IT systems

Management and governance of complex IT systems play an increasingly important role in IT operations. Related activities are inherently very time-consuming, with significant daily impact on efficiency, planning, maintenance and intervention scheduling.

Visiant works at various levels to systematize management and streamline processes via solutions, services and methodology skills that improve operations activities and cut administration costs.

Visiant offers solid application solutions in all areas of complex IT systems management and in the entire software application lifecycle, guaranteeing process automation and optimization.

Services offered include complete application solutions in all areas of IT systems operations with a range of products addressing systems know-how, management cost reduction, monitoring of software lifecycle and quality, and in process monitoring and optimization.
Regarding process, Visiant guarantees professional services and the right skill set for the development and execution of IT systems governance plans aimed at its management and its alignment to business requirements.